64.233.183.104 MP3

Have we entered an episode of Lost? Or are we simply that popular a publication that major conglomerates wish to cosy-up with we pond life? If so, perhaps it's time we started practising safer sex. Because when TheBigRetort gets rogered we prefer a condom and a smile, rather than a dot.con.

Why is it that practically every article we write appears to carry advertising for "MP3" and the ISP "64.233.183.104"? Complaints to "fronts" like PrivacyProtect.org (ON WHOM MORE LATER) - appear to go ignored. (This 'organisation' itself is shrouded in mystery.) And we are simply referred back to our domain name registrar where we are offered privacy... but at a price. In other words you pay we stop. Suspicious or what?

However, phew, UK law ensures that privacy does not have a dollar sign attached to it. In other words private details should, as far as human rights go, remain just that: p-r-i-v-a-t-e. So why is it that the registrants of domain names need to pay their registrars for that privacy? (Odd that, innit?)

However, we stroll too far down the path of righteousness. Privacy is not the thrust of our concerns. In our case a number of copyright articles are repeatedly hijacked by a person or persons selling MP3 and, although the headlines and body of the front text can be read, there is no story on the landing page, no link that acknowledges the fabulous BIGRETORT, just an MP3 'endorsement' - of sorts.

We say of sorts because it's downright dodgy. Certainly TheBigRetort would never endorse a product like MP3, or such an underhanded way of marketing it.

We conclude that this is obviously a dreadful product best avoided, peddled by a company that has little regard for copyright law or fair play - and one that needs its identity shield lifted.

In the forthcoming months we will be researching these cyber bloodsuckers and identity shield fronts... and lift the veil.

Alexa ranking

Since TheBigRetort's birth we have been known under a host of names; thebigretort.blogspot, mybigretort, myretort, etc. But have so many different e-monikers led to the dilution of traffic. If Alexa is anything to go by... then the answer is Yes.

According to the Amazon subsidiary, TheBigRetort.com receives no ranking whatsoever. Whilst thebigretort.blogspot.com reached the dizzy (or should that be lowly) heights of 10,707, 828.

The data also shows that 63,004 sites have linked in to us, and that we are based in India - which we are not. Hijacked, forgotten, or simply ignored?

Dell fixes problems it creates: For a price

There is nothing worse than writing a lengthy document than that moment, that split second, when the screen on your computer suddenly goes inexorably blank. You wonder if there has been a power cut... Until you realise that the computer you are using is a Dell Inspiron 1000. [So named because that's just about the amount of words you may be able to type before the screen fades to black.] It is a 'budget notebook' after all. Be warned...

When we encountered such a problem, Dell technical support instructed... 'empty the laptop of its battery, switch off the electricity, and to press the power on button for 10 seconds'. [It also asked us to fill in an online survey. As we could not get online that would, we said, be rather difficult.]

The call centre in India and the team was not to be dissuaded by the language barrier. There was a charge for getting the dead computer to recover, a service conducted over the phone, and one that we were grateful for. [In fact we wrote an article saying so - since removed - and one that should have left our investigative antennae quivering.]

Dell claimed zero liability as the Inspiron 1000 was out of warranty. Not true we said, your senior executives are jointly and severally liable and we will press our claim vigorously. (The warranty expiring does not discharge liability in the United Kingdom. But how about Nevada?)

Dell folded. It changed the battery (which had never worked when purchased), and the apparently dodgy hard drive too, and at no extra cost. (The power via the new battery lasts under an hour.) But, and this is what our complaint hinges on (couldn't resist the pun), the Inspiron 1000 problem still persisted, with the LCD screen going black, only this time threats of legal action aside, Dell wanted paying before doing any further tech stuff. And this time it wanted big bucks.

We were caught between a laptop and a faulty hinge. Closed down for a whole week - online - at least, TheBigRetort was left twiddling its fingers.

Until something rather curious came under our forensic scrutiny ...

Dell had returned the computer with one of its bolts missing. It was just a little plastic plug that was usually inserted on the left-hand side of the computer on its left hinge.

What we discovered

Surprisingly there were a number of complaints listed on the WorldWideWeb in regards to the Dell Inspiron 1000 'blank screen' problem - which centered around the left hand hinge of the LCD screen.

Coincidence or what?

The Dell Technical Support Denial

When confronted with our findings Dell technical support claimed that there were 'no (such) known issues' with the Inspiron 1000. In fact Dell repeatedly claimed that it had never heard of such a problem before. However, the Dell tech team did not comment on why the laptop had been returned with the missing left hinge plug, which is a coincidence. Instead, it did suggest that the problem could be any one of three things - and they would need paying for one or all of them.

But could it have been possible that the company knew about the problem but was ignoring it, due not only to a 'nice little earner' on unneeded 'repairs' but the mountain of liable claims that might follow the discovery (and this article)? Dell responded:

"After fully investigating the issues you have encountered, Dell has come to the following conclusion, there is no known issue with Inspiron 1000 as you claim. Dell is a company which strives to win with integrity and we are saddened by the fact that you felt that you we not provided the proper support. Once again we want to assure you of our total commitment to your satisfaction with our services and products, and apologize for not meeting up to your expectations on this occasion."

Not to be deterred we probed further, and asked Anu Meelu (Customer Relations/Legal team - UK & IRE Dell, Inc) what "investigation" it had undertaken?

Miss Meelu responded... "Your request of knowing (sic) about the investigation which I have gone by on (sic) the matter is a (sic) internal process, hence (sic) could give the give (sic) you the inside process. Your second question on Inspiron 1000 is (sic) little strange [rather like this response] to me as you claim you did so much of (sic) research on Insp 1000, as this is a stander (sic) step which is used to release flea power for all system irrespective of brand."

Ignore what will no doubt become infamously known as Dellspeak, or DellEnglish, or Dellgate, it is after all a world-wide brand, and we shall "give the give" (as Dell says). Let's instead concentrate on that 'flea power'? Just what is it?

"No it is not a Powerful Flea off you Cat," one online independent tech quips, "It is Power that is Left Between the Power Supply and Control Panel ( Power Button )." [Apparently there is still power in the computer when the power cord is switched off. After unplugging the computer and taking the battery out hold the Power Button in for 5 seconds to dispel it, switch it back on, and... pay Dell $80. ]

But what about that "investigation" we hear you ask... Actually, TheBigRetort did not understand much of what had been written by Ms Meelu. Indeed we wondered if our emails could have been intercepted by the wrong person. Dell responded via Ms Meelu, a legal "representative".

"I apologies (sic) for the error from my end. [Note she does not say which end.] Your request of knowing (sic) about the investigation which I have gone by (sic) on the matter is a (sic) internal process, hence could not (sic) give you the details of the internal process. But just to help you more (sic) on this , it is confirmed by the technical team that there is no such know (sic) issue mentioned with insp 1000 as you claim. Please let me know If I can be of anymore help to you on this matter."

So, is that clear?

Is it possible that English may 'not be your first language' we asked. After all Ms Meelu was offering a press statement on behalf of a computer conglomerate. She clarified (kinda?) But 'no such "know" issue mentioned'? A random sample of Dell customers, easily Googled, had this to say in their online posts:

Valerie19 posted as far back as 2005. "We got a Dell Inspiron 1000 laptop for my son at Christmas. The LCD display is no longer working. Nothing appears when it boots or runs. I can connect an external monitor and that looks fine."

Sound familiar?

Then there was... a poster styled Jakedeg who purchased his Inspiron in December 2004, and immediately had problems... he would turn the computer on and get 'dark screen'. He called Dell when the computer was still under warranty. But this did not assist matters.

"The tech support person I spoke to told me to try a couple of "quick fix" solutions that he gave me, which worked. But every so often when I would turn on the computer I would get a dark screen, so I would power it down and reboot like the tech support person told me to and when the computer would turn back on I could usually see the screen again."

Unfortunately the 'problem' occurred again. He then wrote, "Now I'm being told I need a new LCD, and in addition Dell is telling me that because the 90 day warranty expired, I have to pay out-of-pocket for a new LCD. I spoke with numerous reps and supervisors and expressed my dissatisfaction because not only is this a relatively new computer, but it is a problem that I started having and for which I called to get fixed when it was still under warranty, and tech support did not give me a permanent fix or offer to replace the LCD back in January, when it was still under warranty."

A case of now Dell fixes it now Dell don't?

Dell wanted $350 to repair the, err, 'problem' of a computer which Dell later claimed to TheBigRetort there were 'no known issues'.

No known issues?

Another poster, roger398, also wrote of the problem in that same year. "We bought the 1000 for our daughter last summer as a graduation present, and the LCD failed to work after only a few months at most. We have since been using an external monitor as well, but I have gotten the LCD to work twice after fiddling with connections under the screen's bezel (I did all this after the notebook was out of warranty). The screen worked fine for several hours just the other day after I checked connections, then I turned off the machine, closed the lid, reopened the lid, booted it, and the LCD failed."

Roger homed in on the problem. One that Dell claimed it had 'no known issues' with. (Or conveniently ignored.) "It's my impression that a physical connection might be to blame for my troubles, with opening and closing the lid causing a connection to loosen, causing the blank screen."

Roger thought that this might be "coincidence". It was what he then went on to say that contradicts Dell's claim further. And condemns it.

"I contacted Dell tech support and then the out-of-warranty department to see what it would cost for a fix and decided to look for alternatives (local computer guy?) to this high cost service. The bottom line is that I, too, am very disappointed with this product--and with Dell."
And Roger's not alone.

"Dell Inspiron 1000 Screen Problems" has become the new legend. (Don't believe us, Google it.)

Ben at experts-exchange.com. "I have a Dell Inspiron 1000 that would randomly shut down... I discovered that when you move the LCD screen even an inch, the laptop screen would shut down, and I would have to reboot. I turned off all of the Power Saving Features in XP, but it still does this. Bad LCD, or is there something else that is causing this?"

Indeed there is... only Dell refuses to acknowledge it.

Coolkatz321 in thetechlounge.com complained; "...I'm not sure if it needs to be replaced or if there's just a loose cable inside. Once the computer starts up, it's fine; however, if the monitor is moved, then screen goes black. It seems to be a fixable problem," Fixable if Dell gets its bucks. So is the Dell Inspiron blank screen problem solvable?

A person also posting in thetechlounge.com had found the same problem... and a solution. This is how he did it...

"Ardnek" reseated all of the video connections and then reassembled the laptop. But the LCD didn't turn on at all. However intrepid Ardnek took the laptop apart again. He reseated all of the connections. But to no avail. He decided to replace the flex video cable. Unfortunately Dell didn't (conveniently) carry the part. (Dell has the part if you want to send in your laptop - at a price of course.)

Not to be thwarted by Dell and its machinations, Ardnek, obviously a bit of a computer geek, in his words: 'reseated all of the connections, and uncrinked the flex video cable; however, this time I booted the computer back up before reassembling it and the screen came to life.'

After this he reassembled the computer forensically. 'Piece by piece' he checked at each stage whether the screen would still come on. "It worked until I reattached the metal plate that covers the motherboard, fan, etc. I noticed that this metal plate severely pinches the video flex cable as it comes up to go to the LCD and so I assumed that this poor design was responsible for the black outs when moving the screen."

Remarkably Ardnek had not only discovered where the problem lay - the one that Dell denies all knowledge of - but, more importantly, how to 'fix it'.

He took a pair of metal snips and cut out a tab for the cable to freely move through without being pinched and then covered the sharp metal edges with electrician's tape. And the laptop worked perfectly. He advised, "Fortunately for me, the short in the flex video cable was mild enough that simply straightening it out was enough to fix it. However, for others, you might have to replace this cable (if you can find one). I would recommend cutting out a tab in the metal cover even if you replace the cable so as to avoid future shorts. One final note: the plastic outer housing still requires the cable to be squished a bit as it goes to the LCD but it isn't nearly as severe and damaging as the metal plate."

When presented with these findings (a few amongst the many), Dell responded:
"You are free to take this up further (sic). I have already given you Dell (sic) final stance on the matter. Answering your question I have already mentioned in the mail before that (sic), it’s been confirmed by the technical team in Dell (sic) if we ever had such (sic) issue with the product in Question. If you want I can even send (sic) the same stance in writing to your physical address as if (sic) you want to take this up with Trading Standards they will need something in writing from Dell on this. If you wish to discuss the matter any further , please let me know the preferred time when we can talk on this matter as we don’t communicate through mails. [We wonder why?] Our stance on the issue remains (sic) same."

Dellspeak if ever.

(great-remortgage-offers.com is for sale here.)

Queen banished from coins

Are there plans to banish Queen Elizabeth II from new coins? Does Britain's small change herald change? Put simply, is the United Kingdom headed towards a republic?

Monetarists may think so... News of the first major design change in English coinage since decimalisation is barely moments away, and TheBigRetort has stumbled across some breaking news. The Queen's head may be banished from the front of the new coins.

The Royal Mint design has in the past carried the monarch's visage but is it possible that the seven newly-minted coins may change... radically?

There have been hints that 'a contemporary take on traditional heraldry reflecting the nation's rich history' may be found on the reverse of the coins, but what about the face?

In a radio interview given today, the Royal Mint let slip that the 86 million coins in circulation with the Queen's face, 'will be around for some time yet' - on old coins.

Up to now it was believed that the Queen's face would be kept on the front of all seven newly-minted coins, so what does the future hold the monarchy?

Eurostar price-fix-scandal

When it comes to offering 'best deal' holiday packages to Paris does Eurostar make the grade, or does it have tunnel vision? TheBigRetort discovers... la vérité.

The non-stop London to Paris Eurostar train tickets offer we purchased via the telephone were priced at £204. The 'best deal' we were assured for our short-break by Eurostar representatives. Guaranteed low prices? We later discovered that the same train journey sold to us was in fact advertised for £50 less. (See Eurostar retort below.)

In addition, our booking formed part of a 'package' deal, 1 adult and 1 child, (later joined by two additional adults at the tres agreable Hotel De L'Ocean in Rue Mayran, right in the heart of Paris and well worth a weekend. )

So, was it the best deal?

The reservation for our additional guest needed to be changed to one night instead of two. However, the amount returned to the credit card for the cancellation was not the same as the amount paid for the additional night. Who had pocketed the difference?

Eurostar informed us that the difference was a 'penalty' levied by the hotels for the, err, 'amendment'. Which seemed strange... Intrepid travellers to France, where we are known as Zee Big Red Tart, we had never encountered such a penalty. Neither had we experienced an 'additional' charge for a child residing in the same room. A charge of £23.52 (plus taxes) a night, which again we were informed was levied by the hotels.

In fact the French don't pay or charge such a levy. "No such penalty is charged," they informed us. Adding, "There is no extra guest charge for a 6-year old either," which was intriguing.

A case of less is more with Eurostar offers surely... So what did Eurostar have to say? Did it come clean and return our Euros? Or did Euro simply keep them?

When presented with our findings Eurostar's press office (e-v-e-n-t-u-a-l-l-y) wrote back: "Due to the complexity of your email I am just checking the final details with various people across the business. I hope to have a comprehensive answer for you within a day or so. Sincere apologies for the delay." Following which... more online delay followed.

But what 'complexity'? What 'fine detail'? And when would we receive that 'comprehensive answer'?

To recap...tickets booked via the telephone through Eurostar were more expensive than those offered online, the hotel did not levy charge for reducing a room from two nights to one, and French hotels do not usually charge for a child staying in the same room as adults. Eurostar does, blaims the French... and pockets the difference.

At least that's what we decided to put to Eurostar.... but not without incident.

The question was really a simple one. Based on what Eurostar claimed, later contradicted by the hotel, either we had highlighted it selling porkies or caught it going down the wrong track. Something TheBigRetort would have thought that the operator would have been keen to address.

Eurostar has a press office response time infinitely longer than its journey times to Paris... by foot, but press officer Tom Parker had previously informed us that he was eager to 'resolve the matter'. Be that as it may, it was almost as if there were invisible leaves covering the international train operator's muddy tracks. In fact a disembodied voice may have bellowed that there will be either a long delay or a cancellation... and there was

Parker claimed that accommodation, which was booked through eurostar.com, is actually provided by WWTE, a subsidiary of Expedia. It has 'a separate arrangement with the hotel concerned,' he wrote. And as a result Eurostar 'could not comment'.

Neither could Eurostar comment on the hotel's cancellation policy, in other words one night reduced to two. (Hotel De L'Ocean claimed it simply charged for one night with no penalty. )

Neither could it comment on the additional child levy that the hotel also claimed it did not add. And neither did it add up for Eurostar.

"We will however follow this matter up with WWTE and ensure that there were no improper charges made in error in this instance," Parker assured. Unfortunately as we did not hear further, we assume that Eurostar also felt that there were 'no improper charges made in error' - just, dare we say it, a slight of hand worthy of a card shark camped outside Kings Cross Station.

To be fair, Parker claimed that when he checked the online price of a return ticket on the same trains he found 'exactly' the same price. Although his search was conducted after our own, he could not explain the difference 'at this stage'. He never got back to us. TheBigRetort can only conclude that he could not explain the difference at any stage.

So, thinking of travelling with Eurostar on a 'best deal'? Arrête! Think twice.

J D WETHERSPOON: THEYSEEYOUPEETV

Shock! Horror! Crap! George Orwell's 1984 is now at a pub near you. But is pub chain J D Wetherspoon taking the piss? TheBigRetort investigates.

Customers caught short whilst visiting a pub toilet in Brockley, South-east London may be excused if they have the strange sensation of being 'watched' as they go about their (once usually private) business. And it is not paranoia. Now, as they glance up at the ceiling they will realise the astonishing truth, then wet themselves. For, at the urinals, John Thomas in hand, there it is, on the ceiling, watching... a camera.

Surely not we hear you say... but it's yes.

We immediately visited the offending pub and confirmed our worst fears, following which we spoke to a Wetherspoon's spokesman. The following is not for the reader with a nervous disposition, a full bladder, or for anyone who has had a night on the old Vindaloo.

Surveillance report of society gone mad. Surveillance report of society gone mad. Surveillance...The pub... the Brockley Barge, London SE4. The location... the male toilet. The time... now.

"Most CCTV in Wetherspoons pubs are part of the licence... We believe that cameras are something that customers feel safer with," the Wetherspoon's spokesman confided.

What... in the loo?

"They are not pointed at the urinals. They are only pointed at washbasins."

Really?

"Yeah. If any customer made enquiries, they would be told, quite rightly, that they only point at handbasins."

Why?

(He paused.) "So that people feel safer."

So why isn't there a camera in the ladies loo too?

"Isn't there...? Well, I don't know about that particular pub... but if there isn't it's because the decision is made by the manager."

[So the manager only likes looking at the boys...?] Who looks at them?

"They're not looked at by members of staff. The only people who would have it (the footage) is the police. There are other pubs where this is the case. We're quite open about them. They are only there so that the police can watch."

How long are the images kept?

"I'm not sure."

[So there you have it... the police are the only ones allowed to watch. Whilst the images in the bar and outside the pub can be seen on a monitor the loo images are not shown to the general public. That makes it okay then.]

But are they also focused on the urinal, or, worse still... the loo? (After all it's impossible to say where they are pointed.) Couldn't shit be going on under the watchful of the law?

"At the washbasins," J D spokesperson was eager to assure.

But... why?

"So that they can see what's going on."

Err, well, what can 'they'.... see... at the washbasin?

"Things." (Presumably the washing of hands ceremony that follows visits to the loo.)

But what if any individual is hellbent in dealing with shit - and that kind of thing - and knows that the camera is only pointed at the washbasin, and that the images won't be viewed until, possibly, much later by the Peelice - Sorry we meant 'police' - wouldn't they go into the cubicles, or, dare we suggest, stand at the urinals and, err, pretend?

"It, err... acts as a... deterrent."

[And that's certainly true. It's the last time we spend a penny with JD Wetherspoon.]

Changing LINKS

Roads discovered on planet Mercury

A recent flyby of the planet Mercury from 124 miles (200 kilometers) above the surface has revealed an impact crater with more than 50 twisting roads radiating from its center. But could it be signs of life?

"It's a real mystery, a very unexpected find," said Louise Prockter, an instrument scientist at the Johns Hopkins University Applied Physics Laboratory, which built the probe for the $446 million NASA mission. She said whatever event created them "is anybody's guess," but suggested perhaps a volcanic intrusion beneath the planet's surface led to the formation of the 'troughs'.

However, the claim will fail to impress the 'life out there' brigade. "They are obviously pathways created by a not too technological civilisation," Noj Luap Nagrom a scientist at Toxteth University astronomy programme claimed.

Feelings that are trumpted by other findings...

Earth has a magnetic field surrounding it that acts as a protective bubble shielding the surface from cosmic rays and solar storms enabling life to gain a foothold.

Astonishingly a peculiar element of Mercury is its magnetic field... added to which the planet has an 'atmosphere'.

Scientists are said to be "shocked," having pored over more than 1,200 new images sent by seven instruments on the probe of Mercury's surface."I couldn't sleep at all," said Robert Strom, a MESSENGER science team member who also worked on the Mariner 10 mission. "I've waited 30 years for this."

Does this mean we have at last found life on another planet, and within our solar system? It certainly would raise tempratures.